USE CTRL + F ON YOUR KEYBOARD TO SEARCH WITHIN THIS KNOWLEDGE BASE
#1- Can XREF be installed on a server and accessed from remote locations?
Answer: No. There is currently no network server option. XREF Encyclopedia is designed to be installed on one machine per license. You will need to obtain a license for each additional machine you would like to use it on.
#2 – Dongle Error – When I try to launch the program I see the following error message:
Dongle error. We have discontinued the dongle version and switched to a cloud-based version, if you are receiving any dongle related messages please uninstall the software and call tech support at 360-385-4279 to get the new version.
#3 – There is a problem with your account.
Problem If you receive this message it’s most likely that your license has not been renewed before the expiration date.
Solution: Contact XREF Publishing Company at 360-385-4279
#4 – Re-installing XREF – I have a problem with my computer that requires re-installation of the XREF software.
Answer: We will need to deactivate your current installation and reissue a new code. Contact XREF Publishing Company at 360-385-4279
#5 – Not Able To Print – After choosing a query in the HVAC section, the correct list appears on the screen but I cannot print it. Do you have a solution to print my query?
Answer: At the present time, the XREF program is not allow for printing.